Service & Support
When you purchase a product, services or an entire turn-key solution from PAT, you will have access to our service and support department during office hours Monday to Friday 9am – 5pm AEST.
Services and Support cases will usually be responded to within 24 to 48 hours depending on our work load at the time. Please allow longer response times during weekends and or public holidays.
Customers with any technical issues should:
E-mail: techsupport@proaudiotv.com.au
or
Phone: +61-2-9476 1272
Additionally, you submit your Service & Support request with our JIRA submission form found here: SERVICE & SUPPORT FORM
For guaranteed response times – we offer customised Service and Support Contracts.
Customers with a Service & Support Agreement in place should refer to the out of hours and emergency contact details specified on their contract.
In addition to our in-house support, you are always welcome to contact our manufacturers directly:
ANGRY AUDIO & STUDIO HUB:
Phone: +1 (615) 763-3033
Email: answers@angryaudio.com
AUDIO TECHNICA:
Phone: +61 2 9519 0900
Email: service@tag.com.au
ARISTA:
Phone: +61 2 8310 4381
Phone: TOLL Free +1800 752 247
Email: support@arista.com
BOLAND:
Phone: +1 800 918-9090
Europe Phone: +49 6155/88777-66
Alternatively you can log an issue on Boland’s technical support page.
CYANVIEW:
Phone: +32 471 950 806
Email: info@cyanview.com
DENSITRON:
Phone: +44 (0) 207 648 4200
Email: support@densitron.com
DREAM CHIP:
Phone: +49 5131-90805-0
Email: info@dreamchip.de
ENCO:
Phone: +1 248 827 4440
Email: support@enco.com
GENELEC:
Phone: +358 17 83 881
Alternatively you can log an issue on Genelec’s Services Enquiry Form
LAWO:
Phone: +49 (0)72 22 1002-4000 (9 am – 5pm CET)
E-Mail: support@lawo.com
MEINBERG:
Phone: +49 52 81 / 93 09 – 0
Email: info@meinberg.de
MOBILE VIEWPOINT:
Phone:+31 72 7000 502
E-Mail: info@mobileviewpoint.com
Please log issues via the service and support portal
NVIDIA:
Support portal: NVIDIA Support Page
Q-BIT:
Phone: +49 (7251) 93193-0
Email: info@qbit.de
RTW:
Phone: +49 221 70 913-0
Email: support@rtw.de
TSL:
Phone: +44 1628 564 610 (UK Office)
Email: enquiries@tslproducts.com
Vortex Communications:
Phone: +44(0)20-8579-2743
Email: info@vtx.uk